Welcome to Premium Incense.

By accessing and using our website, you agree to comply with the following terms and conditions.

Policy & Terms

Orders

All orders are subject to availability and acceptance. We reserve the right to cancel any order at our discretion.

Pricing

All prices are in Australian Dollars (AUD) and include GST. We strive to ensure pricing is accurate but reserve the right to correct errors.

Privacy

We are committed to protecting your privacy. Personal information collected is used solely for processing orders and improving customer experience. For more details, see our Privacy Policy.

Intellectual Property

All content on this site, including images and text, is owned by Premium Incense and protected by Australian copyright laws. Unauthorized use is prohibited.

Liability

We are not liable for any indirect or consequential losses. Our maximum liability is limited to the total purchase price of the products ordered.

Governing Law

These terms and conditions are governed by the laws of Australia. Any disputes will be resolved in Australian courts.

Changes to Terms

We may update these terms from time to time. Changes will be posted on our website.

Shipping

Express delivery will be dispatched by the next business day. Express post parcels are usually delivered within 1-3 days of dispatch to metro areas and 2-4 days to regional locations, although remote areas can be up to 7 business days.

Premium Incense is not responsible for any lost / stolen packages or clients provided wrong delivery addresses once shipped from our facility. Please contact us and the shipping carrier directly.

Return and Refunds

Due to the nature of our delicate incense sticks and Incense holders we do not offer refunds or exchanges on purchases for change of mind.

We are happy to provide a refund or exchange for faulty items. Any refund given is for the original value via the original payment method at the time of purchase. Please contact us hello@premiumincense.com.au as we want to ensure you this is rectified as soon as possible.

Refunds may take up to 72 hours to be processed once the returned goods are received and may be subject to bank processing times which are out of the control of Premium Incense. Please make sure you email us within 7 days of receiving your order so we can make the necessary arrangements.

Lost or stolen items

Premium Incense is not responsible for any lost / stolen packages or clients provided wrong delivery addresses once shipped from our facility. Please contact us and the shipping carrier directly.